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Privacy Policy

1. Introduction 

We are committed to protecting the privacy of your personal information. This Privacy Policy (the “Policy”) describes how Tomofun, LLC ("Tomofun" or “we” or “us” or “our”) collects, stores, uses and protects your personal information when you access or use our website Furbo.com (“Furbo.com” or “Website”), hardware (such as the Furbo dog camera), any mobile applications that hyperlink to this Policy (such as Furbo), any application programming interfaces (“APIs”) owned or operated by Tomofun or any third-party APIs used by Tomofun, or any other websites, pages, features, or content owned or operated by Tomofun (collectively, the “Services”). This Privacy Policy does not address the privacy practices of any third parties that we do not own, control, or are affiliated with.

Terms not defined in this Privacy Policy shall have the meaning given to them in our Terms of Service, including the Furbo App Terms of Service. This Privacy Policy is part of, and is governed by, the terms and conditions set forth in our Terms of Service located at https://shopus.furbo.com/pages/terms-and-conditions

2. Acceptance

Please read the Terms of Service carefully before you use our Services. By accepting the Terms of Service, you agree with our privacy practices as described in this Privacy Policy. If you do not feel comfortable with any part of this Privacy Policy or our Terms of Service, you must not use or access our Services.

  • 3. Changes to this Policy
  • Tomofun reserves the right to change or update its privacy policy statement at any time. If we make a material change to this Policy, we will provide you with notice on our Services or to the email address we have on file. By continuing to use the Service after those changes become effective, you agree to be bound by the revised Policy. To find out when we last updated this policy, please refer to the date listed after “Last Updated” at the bottom of this Policy

    In addition, we may provide you with “just-in-time” disclosures or additional information about the data collection, use and sharing practices of specific parts of our Services. These notices may provide more information about our privacy practices, or provide you with additional choices about how we process your personal information.

    4. Personal Information We Collect 

    Personal information is any information that identifies you or makes you identifiable. Aggregated or anonymized information does not constitute personal information.

    When you use our Services, we may collect the following information about you:

    (a) Account Information.

    In order to make a purchase, Tomofun will request a user to provide certain personal identifying information, which may include: legal name, postal address, e-mail address, daytime telephone number, facsimile number, method of payment, and, if applicable, credit card number. Tomofun may request additional information necessary to establish and maintain your customer account.

    (b) Information You Provide to Us.

    We collect any personal information you provide to us when you use our Services. For example, you may provide more account profile information about yourself, your fuzzy friends and your family. We also collect any audio, video or pictures you create, upload or share through our Services (the “Content”).  

    (c) Activity Data.

    While accessing or using our Services, we may collect your Internet Protocol (“IP”) address, browser type and language, referring and exit pages and URLs, date and time, metadata regarding your Content on our Services, and other details regarding your activity on the App, such as search queries and other performance and usage data.

    (d) Device Information.

    We collection information about the device you use to access or use our Services. For example, we may collect information to identify the type of computer device you use, and the following data points: your advertising Identifier (“IDFA” or “AdID”); operating system and version (e.g., iOS, Android or Windows); language settings in your mobile device; your mobile service carrier; and the network connection type (WiFi, 3G, 4G, LTE).

    (e) Cookie Data.

    We use “cookies” and similar tracking technologies to collect information about your use of the Services and to provide you with interest-based advertising. For example, we collect information about the way you interact with features on our website, how long you spend on certain pages, and whether you received an error message on our Services. Please read our Cookie Policy for more information about the cookie data we collect and how you can manage it.

    (f) Geolocation Data.

    We collect your geolocation data when you use our Services. For example, your device may configured such that it shares your real-time location-based information with us. In addition, the Content you create or share with us while using our Services may contain recorded location information. If you do not want to store location data in your Content, please disable such collection in your account settings and preferences. Also, some of the information we collect from your device (e.g., IP address) can sometimes be used to approximate your device’s location.

    (g) Job Application Data.

    When you apply for a job with us, we collect and store your job application information and any other information you provide to us (e.g., a curriculum vitae, portfolio, etc.). We may collect your job application information via third party services, such as LinkedIn.  

    (h) Customer Support.

    We collect any information that you provide to us when you contact us for customer service, IT support, or for any other purposes. Some website transactions may require a customer to call Tomofun, or Tomofun to call the customer. Tomofun will not contact you by telephone without your prior consent, except to confirm an order placed online and/or to inform you of the status of your order.

    5. Third Party Sources of Your Personal Information

      We collect information about you from third party sources as described below.

      (a) From Your Friends and Family.

      We may receive your personal information through other users, such as your friends and family, when want to share something with you through or about our Services. When you invite others to join our Services, we will contact them on your behalf.

      (b) Third Party Services or Applications

      You may ask us to collect information about you or others from third party applications or services available on our Services.

      (c) Third Party Marketing Partners and Social Media Platforms

      We collect information about your publicly available social media profiles and any information obtained about your preferences and interests from third party marketing partners. As permitted by applicable law, we process such information to better understand you, to maintain and improve the accuracy of the information we store about you, to deliver targeted marketing based on your interests and preferences, and to better promote or optimize our Services.

      6. How We Use Your Personal Information

        We will only use your personal information as described in this Policy or as disclosed to you prior to such processing taking place. You can choose not to allow us to use your personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your consent. If you choose to limit the ways we can use your personal information, some or all of the Services may not be available to you.

        (a) To Provide Our Services to You.

        We process your personal information to provide you with the Services you sign up to receive. We will share your information upon your request, such as pictures or videos you want us to send to your friends, or as necessary to provide the Services to you. We engage third-party companies and individuals to perform functions on our behalf.  Examples may include providing technical assistance, customer service, marketing assistance, and administration of promotional programs. These other companies will have access to your information only as necessary to perform their functions and to the extent permitted by law. We cannot provide you with Services without processing your personal information.

        (b) To Provide You with Service-Related Communications.

        We will send you administrative or account-related information to you to keep you updated about your account and the Services. Such communications may include information about policy updates, confirmations of your account actions or transactions, security updates or tips, or other relevant transaction-related information. We process your contact information to send you such communications. Service-related communications are not promotional in nature. You are not able to unsubscribe from such communications, otherwise you may miss important developments relating to your account or the Services.

        (c) To Provide Customer Support or Respond to You.

        We collect any information that you provide to us when you contact us, such as with questions, concerns, feedback, disputes or issues. Without your personal information, we cannot respond to you or ensure your continued use and enjoyment of the Services.

        (d) To Enforce Compliance with Our Terms, Agreements or Policies.

        When you access or use our Services, you are bound to our Terms of Service and policies, including this Policy. To ensure you comply with our terms, agreements or policies, we process your personal information by actively monitoring, investigating, preventing and mitigating any alleged or actual prohibited, illicit or illegal activities on our Services. We also process your personal information to: investigate, prevent, or mitigate violations of our terms, agreements or policies; enforce our agreements with third parties and partners; and, as applicable, collect fees based on your use of our Services. We cannot perform our Services in accordance with our terms, agreements or policies without processing your personal information for such purposes.

        (e) To Ensure the Security of the Services.

        We care about keeping you secure and safe while using our Services whether you are only accessing our website or you invite our Furbo camera into your home. Keeping you safe requires us to process your personal information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activities or security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorized users do not gain access to your information. We cannot ensure the security of our Services if we do not process your personal information for security purposes.  

        (f) To Maintain Legal and Regulatory Compliance.

        Our Services are subject to certain laws and regulations which may require us to process your personal information. For example, we process your personal information to pay our taxes, to fulfill our business obligations, ensure compliance with employment and recruitment laws, or as necessary to manage risk as required under applicable law. Without processing your personal information for such purposes, we cannot perform the Services in accordance with our legal and regulatory requirements.

        (g) To Enhance Your Experience on our Services.

        One size fits all is not our motto – we want you to feel at home when using our Services. To do so, we process your personal information to keep track of your preferences (e.g. your language selection, your time zone, etc.), connect all your favorite third-party applications to our Services, and more. Without processing your personal information for such purposes, you may not be able to access or personalize part or all of our Services.

        (h) To Conduct Research and Development.

        Continuing to find innovative ways to connect you to your furry family members is our mission. We stay up late thinking about how we can improve or expand our current Services, or how we can create brand new products and services. Our best ideas come from observing the way you use and interact with our Services! When we use your personal information for research and product development, we take on additional security measures to protect your personal information, such as de-identifying or pseudonymizing your information, limiting access to personnel that may conduct research and development, and applying other technical, physical, and administrative security measures. If we do not process your personal information for research and development, we may not be able to continue to provide you with awesome or new products and services.

        (i) To Engage in Marketing Activities.

        Marketing lets us reach out to potential customers to grow our Furbo community and update you about new products and services. We process your contact information or information about your interactions on our Services to:

        You can also refer your friends, family or business partners to our Services by sharing their contact information with us. When you share other individuals’ contact information with us, we will contact them on your behalf to invite them to our Services and to sign up to receive our marketing communications. We will always let you opt-out of our marketing activities at any time and free of charge. Remember, transactional communications about your account or our Services are not considered “marketing” communications.

        7. Disclosure of Your Personal Information

          We may disclose your personal information as described below.

          (a) Within Our Corporate Organization.

          Tomofun is a multinational organization, with legal entities, business processes, management structures, and technical systems. Tomofun may share your personal information within the Tomofun corporate organization in order to provide you with the Services and take actions based on your request.

          (b) Mergers and Acquisitions.

          Circumstances may arise where for business reasons, Tomofun decides to sell, buy, merge or otherwise reorganize its businesses in the United States or some other country. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, and/or receiving such information from sellers. It is Tomofun's practice to seek appropriate protection for information in these types of transactions that are at least as protective as this Policy.

          (c) Service Providers and Agents.

          Tomofun employs or engages other companies and individuals to perform business functions on behalf of Tomofun. These persons may be provided with personal information as required to perform their functions, but are prohibited by contract from using the information for other purposes, except as permitted by law or upon your consent. Our contracts with such persons are at least as protective as this Policy. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.

          (d) Affiliated Businesses.

          Tomofun works closely with affiliated businesses by operating website stores together, and by providing services or selling products on each other's websites. Our affiliated businesses will identify themselves to you at the time of data collection. As permitted by law or your consent, your personal information related to a transaction with an affiliated business is shared with that affiliated business.

          (e) Marketing by Third Parties.

          As permitted by applicable law or based on your consent, Tomofun may disclose your personal information to third parties for marketing purposes. If you sign up to receive marketing communications or otherwise share your personal information with a third party, Tomofun will not control the processing of your personal information after it is shared. You should familiarize yourself with the privacy policies of the third party before sharing your information.

          (f) Compliance with Legal Obligations and Disclosure to Governmental Authorities.

          Under certain circumstances, personal information may be subject to disclosure pursuant to a judicial or other government subpoenas, warrants or orders. As permitted by law, we will try to inform you of such a disclosure prior to providing our response.

          (g) Third Parties.

          Within our Services, you can share your personal information with third parties, such as other applications or services, your friends and family, or other users of the Services. Please be aware that once you share information, we are no longer in control of how such information may be used by the third parties in receipt of your personal information. In addition, some parts of our Services may be public and any information you provide in these areas may be read, collected, and used by others who access them.

          (h) To Protect You, Us, or Others.

          We may share your personal information if we believe, in good faith, that such disclosure would protect your interests or rights, or the interests or rights of others, including Tomofun and its personnel.

          8. International Transfers

            When you access or use our Services, we may transfer your personal information to countries in the world where Tomofun conducts business. Such countries may be located outside of the country or jurisdiction where you are located and may have data protection laws that are less protective than the laws of the jurisdiction in which you reside. In such countries Tomofun will still handle your personal information in the manner describe herein. If you do not want your information transferred to or processed or maintained outside of the country or jurisdiction where you are located, you should not use the Services.

            If you reside in the European Economic Area (“EEA”), United Kingdom (“UK”) or Switzerland: We transfer your personal information subject to appropriate safeguards as permitted under the applicable data protection laws. Specifically, when your personal information is transferred out of the EEA, UK or Switzerland, we have the required contractual provisions for transferring personal information in place with the third parties to which your information is transferred. For such transfers, we rely on legal transfer mechanisms such as Standard Contractual Clauses or we work with U.S. based third parties that are certified under the EU-U.S. and Swiss-U.S. Privacy Shield Framework.

            9. Information Security

              Tomofun employs physical, electronic and managerial procedures to safeguard the security and integrity of your personal information. Billing and payment data is encrypted whenever transmitted or received online. Personal information is accessible only by staff designated to handle online requests or complaints. All Tomofun agents and contractors with access to personal information on our Services are also bound to adhere to this policy.

              However, you are also responsible for maintaining the security of your personal information on our Services. You should keep your account login information confidential, and make sure any wireless connections to our Services are secure. If you believe your account information has been compromised or that you have experienced unauthorized access to your account information, please contact us immediately at support@furbo.com.

              10. Third Party Links on the Services

                Your app store on iTunes or Google Play may collect certain information in connection with your use of the Services, such as your payment information, geolocational information, and other activity data. We have no control over the collection of such information by a third-party app store, and any such collection or use will be subject to that third party’s applicable privacy policies.

                Our Services contain links to third-party websites, applications or services. We have no control over the privacy practices or the content of these third parties. As such, we are not responsible for the content or the privacy policies of such third parties. Please check the applicable third-party privacy policy and terms of use before sharing your personal information with them.

                11. Children

                  Our Services are not directed to children under the age of 18. We adhere to the Children’s Online Privacy Protection Act (“COPPA”) and will not knowingly collect personal information from any child under the age of 18, unless a parent or guardian consents to our collection and processing of such information. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she should contact us at support@furbo.com. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our files.

                  12. Marketing Activities

                    If you sign up to receive marketing communications from us, such emails will include the capability to opt-out of receiving such e-mails in the future. Marketing communications include any communications to you that are only based on advertising or promoting products and services. Transactional communications about your account or our Services are not considered “marketing” communications.

                     13. Do Not Track

                      Some browsers have incorporated Do Not Track (“DNT”) preferences, but our Services do not respond to DNT signals at this time because we do not track your activities across the internet and off of our Services.

                      14. Access and Modification of Your Personal Information

                        Any users that have signed up for an account with our Services may contact us to review, update, correct or delete the personal information we have on file. For questions about your personal information on our Service, please contact us. We will respond to reasonable inquiries without undue delay. When seeking to access or update your personal information, we may ask you to verify your identify before we can act on your requests to ensure the security of your account.

                        15. Storage of Your Personal Information

                          As permitted by applicable law, you may delete your account by sending a request to delete your account to support@furbo.com. However, your deletion request may be limited as necessary to comply with our legal obligations, resolve disputes, or enforce our agreements, or to protect the rights and interest of others. We will try to fulfill your request without undue delay.

                          While retention requirements can vary by country, we generally apply the retention periods noted below. Please contact us if you have any questions about our retention periods.

                          16. Your California Privacy Rights

                            If you are a California resident you may request a notice from us describing what categories of personal information (if any) we have shared with third parties, including our corporate affiliates, for direct marketing purposes during the preceding calendar year. You may request such notice once a year and free of charge. To request a notice, please contact us as provided in the “Contact Us” section of this Policy. In your request, please specify that you want a “California Privacy Rights Notice.” We will respond to you with thirty (30) days or as permitted by law.

                            17. Special Notice to Individuals in the European Economic Area, United Kingdom and Switzerland

                              This section only applies to individuals that access or use our Service while located in the European Economic Area, United Kingdom and/or Switzerland (collectively, the “Designated Countries”) at the time of data collection. We may ask you to identify which country you are located in when you use some of the Services, or we may rely on your IP address to identify which country you are located in.

                              When we rely on your IP address, we cannot apply the terms of this section to any individual that masks or otherwise hides their location information from us so as not to appear located in the Designated Countries. If any terms in this section conflict with other terms contained in this Policy, the terms in this section shall apply to users in the Designated Countries.

                              (a) Our Relationship to You.

                              Tomofun, LLC is a data controller with regard to any personal information collected from individuals accessing or using its Services. A “data controller” is an entity that determines the purposes for which and the manner in which any personal information is processed. Any third parties that act as our service providers or are otherwise acting on our behalf are “data processors” that handle your personal information in accordance with our instructions.

                              (b) Marketing.

                              We will only contact individuals located in the Designated Countries by electronic means (including email or SMS) based on our legitimate interests, as permitted by applicable law, or the individual’s consent. When we rely on legitimate interest, we will only send you information about our Services that are similar to those which were the subject of a previous sale or negotiations of a sale to you.

                              If you do not want us to use your personal information in this way, or to disclose your personal information to third parties for marketing purposes, please go to the email settings for your account to opt out, click an unsubscribe link in your emails, or contact us at support@furbo.com. You can object to direct marketing at any time and free of charge.

                              (c) Legal Bases for Processing Your Personal Information.

                              We describe our legal bases for processing throughout this Policy. Below is a list of the purposes described in our policy with the corresponding legal bases for processing.  Generally, the legal bases on which we rely on to process your personal information include: your consent to the processing; satisfaction of our legal obligations; necessity to protect your vital interests; necessity to carry out our obligations arising from any contracts we entered with you or to take steps at your request prior to entering into a contract with you; necessity to process in the public interest; or for our legitimate interests as described in those sections.

                              Purpose for Processing

                              Legal Bases for Processing

                              Section 5: Third Party Source of Your Personal Information

                              • 5(b) Third Party Services or Applications

                              Section 6: How We Use Your Personal Information

                              • 6(a) To provide our services to you
                              • 6(b) To Provide You with Service-Related Communications.
                              • 6(c) To Provide Customer Support or Respond to You.
                              • 6(d) To Enforce Compliance with Our Terms, Agreements or Policies.
                              • 6(e) To Ensure the Security of the Services.

                              Section 7: Disclosure of Your Personal Information

                              • 7(a) Within Our Corporate Organization.
                              • 7(c) Service Providers and Agents.

                              Based on our contract with you or to take steps at your request prior to entering into a contract.

                              Section 5: Third Party Source of Your Personal Information

                              • 5(a) From Your Friends and Family

                              Section 6: How We Use Your Personal Information

                              • 6(i) To Engage in Marketing Activities.

                              Section 7: Disclosure of Your Personal Information

                              • 7(d) Affiliated Businesses.
                              • 7(e) Marketing by Third Parties.
                              • 7(g) Your Consent.

                              Based on your consent.

                              Section 6: How We Use Your Personal Information

                              • 6(f) To Maintain Legal and Regulatory Compliance.

                              Section 7: Disclosure of Your Personal Information

                              • 7(f) Compliance with Legal Obligations and Disclosure to Governmental Authorities.

                              Based on our legal obligations.

                              Section 7: Disclosure of Your Personal Information

                              • 7(h) To Protect You, Us, or Others.

                              To protect your vital interests.

                              Section 5: Third Party Source of Your Personal Information

                              • 5(c) Third Party Marketing Partners and Social Media Platforms - Legitimate interest

                              Section 6: How We Use Your Personal Information

                              • 6(g) To Enhance Your Experience on our Services.
                              • 6(h) To Conduct Research and Development.

                              Section 7: Disclosure of Your Personal Information

                              • 7(b) Mergers and Acquisitions.

                              Based on our legitimate interests. When we process your personal data for our legitimate business interests we always ensure that we consider and balance any potential impact on you and your rights under data protection laws.


                              (d) Your Individual Rights.

                              We provide you with the rights described below when you use our Services. If you would like to exercise your rights under applicable law, please contact us at support@furbo.com. Please note, we may seek to verify your identity when we receive an individual rights request from you in order to ensure the security of your personal information.

                              During the time which restriction of processing applies, we will only process your restricted personal information with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest. We will inform you if or when the restriction is lifted.

                              18. Contact Us

                                If you have a question about this policy statement, or a complaint about Tomofun compliance with this privacy policy, you may contact Tomofun by e-mail at support@furbo.com.

                                Last Updated: May 24, 2018

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